Privacy Policy

Last Updated: September 12, 2026

Crown Optics Lab ("Crown Optics," "we," "us," or "our") operates this website and online store and is committed to protecting the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, contact us, or purchase a product from Crown Optics.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Information you provide directly

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Order and transaction information

• Information you provide when contacting customer support

• Information submitted through forms on our website

• Other information you voluntarily provide to us

We do not ask customers to provide unnecessary sensitive personal information.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Referring website

• Date and time of visits

• General website interaction information

• Cookies and similar technologies

This information may be used to operate, secure, maintain, and improve our website.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Ship purchased products

• Communicate with customers about orders

• Provide customer service

• Respond to inquiries

• Maintain customer accounts

• Prevent fraud and unauthorized transactions

• Maintain website security

• Improve our website, products, and services

• Understand website usage and performance

• Send marketing communications where permitted and where you have provided the appropriate consent

• Comply with legal and regulatory obligations

• Protect our rights and property

We do not use personal information for purposes unrelated to the purposes for which it was collected unless permitted or required by law.

3. Payment Information

Payments made through our online store are processed through third-party payment processors.

Crown Optics does not intentionally store complete payment-card numbers on its own systems.

Payment processors may collect and process payment information according to their own privacy policies and security practices.

4. Shopify and Service Providers

Our online store is operated using Shopify and may rely on other third-party service providers to operate the website and fulfill transactions.

These providers may process information on our behalf, including information necessary for:

• Website operation

• Payment processing

• Fraud prevention

• Order fulfillment

• Shipping

• Analytics

• Customer communications

• Website security

• Marketing, where applicable

These providers may process information in Canada or other countries where they or their service providers operate.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics technologies, and similar technologies.

These technologies may be used to:

• Keep the website functioning

• Remember preferences

• Understand website traffic

• Measure website performance

• Improve the user experience

• Support advertising and marketing activities where applicable

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

6. Marketing Communications

Where permitted by applicable law, Crown Optics may send promotional communications to customers or individuals who have consented to receive them.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications does not affect transactional communications necessary to fulfill an order or provide requested services.

7. Disclosure of Personal Information

We may disclose personal information when reasonably necessary to:

• Process and fulfill an order

• Process a payment

• Deliver a product

• Provide customer support

• Operate and secure our website

• Detect or prevent fraud

• Comply with legal obligations

• Respond to lawful requests from authorities

• Protect our legal rights, property, or safety

• Complete a business transaction such as a merger, acquisition, financing, or sale of assets, where applicable

We do not sell personal information as a business practice.

8. International Processing

Because Crown Optics sells products internationally and uses service providers that may operate internationally, personal information may be processed or stored outside Quebec or Canada.

When personal information is transferred outside Quebec, Crown Optics takes the measures required by applicable privacy laws before making such transfers and considers the applicable privacy and security protections.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.

When information is no longer required, we take reasonable measures to securely delete it or otherwise dispose of it, subject to applicable legal retention requirements.

10. Security

Crown Optics takes reasonable measures to protect personal information against unauthorized access, loss, theft, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

11. Privacy Incidents

If Crown Optics becomes aware of a privacy incident involving personal information, we will take the measures required by applicable law, which may include assessing the risk, taking steps to reduce harm, and notifying affected individuals or authorities where legally required.

12. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including rights to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Withdraw consent where applicable

• Request deletion or destruction of information where legally available

• Ask questions about how your information is handled

Certain legal or contractual limitations may apply.

To exercise a privacy right or ask a privacy-related question, contact Crown Optics using the contact information provided on our website.

13. Children's Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where doing so would be prohibited by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal obligations.

The updated version will be posted on this page with a revised "Last Updated" date.

15. Contact

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact Crown Optics through the contact information provided on our website.

Crown Optics Lab
Montreal, Quebec, Canada