Refund policy

Refund & Cancellation Policy

Last Updated: September 12, 2026

Crown Optics Lab ("Crown Optics," "we," "us," or "our") manufactures and sells the Heaven-1 Optical Engine and related products through our online store.

We want every customer to understand the purchase, cancellation, return, refund, and replacement terms before placing an order.

Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded under applicable law.

1. Orders Are Real Product Purchases

Heaven-1 products offered on our website are sold as actual products and are not reservations or preorder deposits.

When you place an order and the transaction is accepted, you are purchasing the product described on the website at the applicable price and under the applicable terms.

2. Order Cancellation

If you wish to cancel an order, contact Crown Optics as soon as possible after placing the order.

Because Heaven-1 systems may enter manufacturing, preparation, customization, inspection, or fulfillment shortly after an order is received, cancellation may not always be possible once processing has begun.

If your order has not entered a stage that prevents cancellation, Crown Optics may cancel the order and issue a refund to the original payment method.

If the order has already entered production, preparation, shipment, or another non-reversible fulfillment stage, the order may no longer be eligible for voluntary cancellation except where required by applicable law.

Nothing in this section limits any statutory cancellation right available to a consumer.

3. Returns

Heaven-1 systems are precision-manufactured products.

If you simply change your mind after receiving your product, a return or refund is subject to the return terms applicable to your purchase and to any mandatory consumer rights under applicable law.

Before returning a product, contact Crown Optics for return instructions.

Do not ship a product to Crown Optics without receiving return instructions first.

Returned products should include the product, original components, accessories, and packaging where reasonably possible.

Products returned incomplete, damaged through misuse, modified, or otherwise not in the condition required by an applicable return right may be subject to the limitations permitted by law.

4. Products Damaged During Delivery

If your Heaven-1 arrives visibly damaged, please contact Crown Optics as soon as reasonably possible after delivery.

Please retain:

The shipping box
Protective packaging
The product
Any damaged components
Photographs of the package and product

This information may be necessary to investigate a shipping claim.

5. Manufacturing Defects

Crown Optics stands behind the manufacturing quality of the Heaven-1.

If you believe your product has a manufacturing defect, contact us with:

Your order number
Your name
A description of the issue
Photographs or video where useful
Any other information reasonably requested by our support team

After evaluating the issue, Crown Optics may, where appropriate and subject to applicable law:

Repair the product
Replace the affected component
Replace the product
Provide another appropriate remedy

A manufacturing defect does not include damage caused by misuse, accidents, unauthorized modification, improper storage, improper handling, normal cosmetic wear, or failure to follow product-care instructions.

This section does not limit any mandatory legal warranty or other consumer protection that applies to your purchase.

6. Refunds

When a refund is approved, it will generally be issued to the original payment method.

Processing time may depend on your payment provider or financial institution.

Crown Optics does not control the time required for a financial institution or payment processor to display a completed refund.

Where a refund is legally required, Crown Optics will process it within the period required by applicable law.

7. Shipping Charges and Duties

Unless otherwise stated at checkout, shipping charges are separate from the product price.

For international orders, customs duties, import taxes, brokerage fees, and other charges imposed by the destination country may apply.

These charges are generally the responsibility of the customer unless Crown Optics expressly states otherwise.

Any applicable refund will be handled according to the circumstances of the return or cancellation and applicable law.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply where legally permitted.

Contact Crown Optics as soon as possible if you notice an error in your shipping information.

9. Statutory Consumer Rights

Crown Optics respects all mandatory consumer protections applicable to its sales.

For example, Quebec's Consumer Protection Act provides specific protections for distance purchases, including circumstances in which a consumer may cancel a purchase if statutory requirements have not been met or if applicable delivery requirements are not respected.

Nothing in this policy is intended to remove, reduce, or replace rights that cannot legally be waived.