Terms of service

Terms of Service

Last Updated: September 12, 2026

These Terms of Service ("Terms") govern your use of the Crown Optics Lab website and your purchase of products from Crown Optics Lab ("Crown Optics," "we," "us," or "our").

By accessing our website or purchasing a product, you agree to these Terms, subject to any mandatory rights provided by applicable law.

1. About Crown Optics

Crown Optics Lab is a business based in Montreal, Quebec, Canada.

Our website provides information about Crown Optics products and allows customers to purchase products online.

2. Website Use

You may use this website for lawful purposes and in accordance with these Terms.

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with website operation or security
Access areas of the website that you are not authorized to access
Introduce malicious code or harmful software
Attempt to obtain another person's personal information
Copy, reproduce, modify, or distribute website content without authorization
Use automated systems to interfere with website operation
Misrepresent your identity or affiliation

Crown Optics reserves the right to restrict or terminate access to the website where permitted by law if these Terms are violated.

3. Product Information

Crown Optics makes reasonable efforts to present product descriptions, specifications, photographs, videos, dimensions, materials, features, and other information accurately.

However, photographs and digital representations may not reproduce the exact appearance of a physical product under every lighting condition, display, camera, or environment.

Minor variations in finish, appearance, machining, packaging, or other manufacturing characteristics may occur.

Such variations do not necessarily constitute a manufacturing defect.

4. Heaven-1

Heaven-1 is a physical optical system designed and manufactured by Crown Optics.

Product specifications, included components, dimensions, materials, accessories, and other characteristics are those stated on the applicable product page or order documentation at the time of purchase.

Crown Optics may improve, modify, or update manufacturing methods or non-material product details without compromising the product's stated function or materially changing the product purchased.

5. Scientific, Educational, and Demonstration Content

Information presented on the Crown Optics website, including demonstrations, observations, explanations, diagrams, videos, illustrations, and other content, is provided for informational, educational, and product-demonstration purposes.

Descriptions of optical effects, observations, models, hypotheses, interpretations, or demonstrations represent the information and presentation provided by Crown Optics.

Nothing on the website constitutes medical, financial, legal, engineering, or other professional advice.

Users should independently evaluate claims or interpretations that are important to them.

6. Prices and Currency

Prices displayed on the website are in USD, unless otherwise stated.

Prices, product availability, and other commercial information may change before an order is placed.

Once an order has been accepted, the price applicable to that transaction will be the price presented and agreed to during the applicable purchase process, subject to applicable law.

Your payment provider may impose currency-conversion fees or other charges if you pay using an account denominated in another currency.

7. Orders

When you place an order, you are making an offer to purchase the selected product under the information presented during checkout.

Before completing a purchase, you should review your order carefully, including:

Product
Quantity
Price
Currency
Shipping address
Shipping charges
Taxes and other charges
Payment information
Applicable policies

Crown Optics will provide order confirmation after an order has been received and accepted.

Crown Optics will not use these Terms to remove consumer rights that cannot legally be excluded.

8. Product Availability

The availability of products is displayed on the website based on information available at the time.

Where a product is identified as a limited First Edition, the stated edition quantity refers to the production quantity identified by Crown Optics for that edition.

Availability may change as orders are processed.

Any legally binding purchase will be handled in accordance with the applicable order confirmation and applicable law.

9. Payment

Payment must be successfully authorized through an available payment method before an order can be processed.

Payment information may be processed by third-party payment providers.

Crown Optics does not intentionally retain complete payment-card information on its own systems.

10. Shipping

Shipping terms are governed by the Crown Optics Shipping Policy.

Customers are responsible for providing accurate delivery information.

International customers may be responsible for customs duties, import taxes, brokerage fees, and other destination-country charges unless otherwise stated.

11. Returns, Refunds, and Cancellations

Returns, refunds, cancellations, and product-defect claims are governed by the Crown Optics Refund & Cancellation Policy.

Nothing in that policy or these Terms limits rights provided by applicable consumer-protection legislation.

12. Legal Warranties and Product Defects

Crown Optics recognizes and complies with applicable mandatory legal warranties.

Nothing in these Terms is intended to exclude or limit a warranty or consumer protection that cannot legally be excluded or limited.

If you believe your Heaven-1 has a manufacturing defect, contact Crown Optics so that the issue can be assessed.

13. Intellectual Property

The Crown Optics website and its contents, including but not limited to:

Logos
Brand names
Product names
Product designs
Photographs
Videos
Graphics
Text
Illustrations
Diagrams
Layouts
Software
Website design
Original written materials

are owned by Crown Optics or used under appropriate rights and are protected by applicable intellectual-property laws.

The Crown Optics name, logos, and product names may not be reproduced, copied, modified, or used commercially without prior written authorization.

14. User Submissions

If you voluntarily submit reviews, comments, photographs, videos, testimonials, or other content to Crown Optics, you represent that you have the right to submit that content.

By submitting content, you grant Crown Optics a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content for legitimate business, marketing, promotional, and informational purposes, subject to applicable law.

You should not submit confidential information or another person's personal information without authorization.

15. Third-Party Services and Links

Our website may contain links to third-party websites, services, platforms, or applications.

Crown Optics is not responsible for the content, security, privacy practices, availability, or policies of third-party services.

Your use of third-party services may be governed by their own terms and policies.

16. Website Availability

We make reasonable efforts to keep the website available and functional.

However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

The website may occasionally be unavailable because of:

Maintenance
Updates
Technical problems
Hosting issues
Cybersecurity incidents
Internet or telecommunications failures
Events outside our reasonable control

17. Limitation of Liability

To the extent permitted by applicable law, Crown Optics will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or products.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

Nothing in these Terms limits mandatory consumer rights, legal warranties, or remedies that cannot legally be excluded.

18. Events Beyond Our Reasonable Control

Crown Optics will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather
War or civil unrest
Government actions
Customs restrictions
Carrier disruptions
Major transportation disruptions
Internet or infrastructure failures
Widespread cybersecurity incidents
Labor disruptions
Other extraordinary events beyond reasonable control

Where possible, Crown Optics will take reasonable steps to reduce the impact of such events.

19. Privacy

Your use of the website is also subject to the Crown Optics Privacy Policy.

The Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected.

20. Changes to These Terms

Crown Optics may update these Terms from time to time.

The updated version will be posted on this page with a revised "Last Updated" date.

Changes will not retroactively alter the terms of an already completed purchase where doing so would conflict with applicable law.

21. Governing Law

These Terms are governed by the laws applicable in the Province of Quebec and the laws of Canada applicable therein, except where mandatory consumer-protection laws require otherwise.

Where permitted by law, disputes concerning these Terms or purchases from Crown Optics will be subject to the applicable courts of Quebec.

Nothing in this section prevents a consumer from exercising mandatory rights or remedies available under the laws applicable to their purchase.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

23. Entire Agreement

These Terms, together with the applicable product information, order confirmation, Privacy Policy, Shipping Policy, and Refund & Cancellation Policy, form the terms governing your use of the Crown Optics website and purchases from Crown Optics, subject to mandatory legal rights.