3. Shipping & Delivery Policy
Crown Optics Lab — Shipping & Delivery Policy
Effective Date: August 22, 2026
First Edition Heaven-1
The First Edition Heaven-1 is a limited preorder production.
Only 1,000 First Edition units are planned for this initial production run.
Production & Shipping
Preorders are processed in the order received.
The official public rollout is scheduled for September 5, 2026, and priority preorder units may ship before that date.
Because production involves precision manufacturing and quality control, shipping dates may vary.
Any estimated shipping date or period displayed on the Crown Optics Lab website is an estimate unless expressly identified as a guaranteed delivery date.
Delivery Delays
If delivery does not occur within the applicable timeframe required by law, consumers may have cancellation rights.
For Quebec online purchases, the Office de la protection du consommateur explains that certain online purchases may be cancelled when the merchant fails to deliver within the applicable 30-day period following the agreed delivery date, or within 30 days of purchase where no delivery date was specified.
Crown Optics Lab will make reasonable efforts to communicate significant production or shipping delays.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping costs may apply where permitted by law.
Tracking
Where available, tracking information will be provided once the order has been shipped.
Lost or Damaged Shipments
If your shipment appears damaged, please photograph the packaging and product and contact Crown Optics Lab promptly.
Damage caused during transportation should be reported within 7 days of delivery for our First Edition replacement process.
International Orders
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.
