Shipping policy

Shipping Policy

Last Updated: September 12, 2026

Crown Optics Lab ("Crown Optics," "we," "us," or "our") ships Heaven-1 products from Montreal, Quebec, Canada to customers in Canada and internationally.

1. Where We Ship

Crown Optics offers shipping to eligible destinations worldwide.

Shipping availability may depend on the destination, applicable laws, carrier availability, customs requirements, and other logistical restrictions.

If shipping is unavailable to a particular destination, the restriction will be communicated during checkout or before the order is accepted.

2. Currency

Product prices on the Crown Optics website are displayed in United States dollars (USD) unless otherwise stated.

Your payment provider or financial institution may apply currency-conversion charges or other fees when your account is denominated in another currency.

Any such charges imposed by your financial institution are outside Crown Optics' control.

3. Order Processing

Orders are processed after payment has been successfully authorized and the order has been accepted.

Heaven-1 is a precision-manufactured product. Depending on inventory, production status, quality-control requirements, and order volume, additional preparation time may be required before shipment.

Any applicable processing or production timeframe communicated on the product page, checkout, order confirmation, or directly by Crown Optics forms part of the applicable order information.

4. Shipping Time

Estimated shipping or delivery times are estimates rather than guarantees unless Crown Optics expressly states otherwise.

Delivery time can vary depending on:

Destination
Shipping method
Carrier
Customs processing
Weather
Holidays
International transportation
Local delivery conditions
Address accuracy
Events outside Crown Optics' reasonable control

Where a specific delivery date or timeframe is stated in your order documentation, Crown Optics will make reasonable efforts to meet it and will respect any mandatory delivery obligations imposed by applicable law.

5. Shipping Costs

Shipping charges are calculated and displayed at checkout where applicable.

The final shipping cost may depend on:

Destination
Package characteristics
Shipping method
Carrier
Applicable service

Any shipping charge displayed to you at checkout before purchase forms part of your order.

6. International Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other charges imposed by the destination country or its authorities.

These charges are separate from the Crown Optics product price unless expressly stated otherwise.

The customer is responsible for any destination-country charges that are legally payable by the importer or recipient.

Crown Optics does not control:

Customs decisions
Customs valuation
Import duties
Import taxes
Brokerage fees
Customs clearance times

Customers should review the import requirements applicable to their country before ordering.

7. Customs Delays

International shipments may be delayed while passing through customs.

Customs delays are outside Crown Optics' direct control.

A customs delay does not necessarily mean that a shipment has been lost.

If a shipment appears to be delayed in customs, Crown Optics will provide reasonable assistance where possible.

8. Tracking

Where tracking is available for the selected shipping method, tracking information will be provided to the customer after shipment.

Tracking information may take some time to become active after the carrier receives the package.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully verify your:

Name
Street address
Apartment or unit number
City
Province/state
Postal or ZIP code
Country
Telephone number where required by the carrier

If you discover an address error after placing an order, contact Crown Optics immediately.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to a carrier.

10. Failed Delivery

If a carrier cannot complete delivery because of an incorrect address, refusal, failure to pay applicable import charges, failure to respond to customs, or another circumstance attributable to the recipient, additional costs may apply where legally permitted.

Contact Crown Optics if a shipment cannot be delivered so that we can determine the available options.

11. Lost or Damaged Shipments

If your package appears to have been lost or arrives damaged, contact Crown Optics as soon as reasonably possible.

For damaged shipments, retain the original packaging and take photographs of:

The outer package
Shipping labels
Internal packaging
The product
Any visible damage

This information may be required to investigate a carrier claim.

12. Delivery Obligations

Crown Optics will comply with applicable consumer-protection requirements concerning delivery.

Under Quebec's distance-contract rules, consumers may have cancellation rights in certain circumstances where a purchased product is not delivered within the applicable period.

Nothing in this policy limits mandatory statutory rights.

13. Shipping Restrictions

Crown Optics may restrict shipment to destinations where shipping the product is prohibited, impractical, or subject to requirements that cannot reasonably be satisfied.

If an order cannot be fulfilled because of a destination restriction, Crown Optics will contact the customer regarding the available options.